FAQ - Frequently Asked Questions about FreedomVOICE's Toll-Free Numbers, 1 800 numbers, 800 Service, Virtual Office, Unified Messaging, 800 voice mail, and more!

Are your 800 service rates competitive?
Our toll-free rates are as low as 4.5 cents per minute, which is extremely competitive.

Does your 800 service require a contractual agreement for any particular length of time?
No, subscriptions are on a month to month basis for our toll-free numbers.

Do you offer technical support for your 1 800 numbers?
Yes, our client services department is open from 6am to 6pm, Pacific Standard Time, Monday through Friday. We can help you with any questions you may have about the 800 service you're setting up. We can customize the system to meet your specific needs. We can setup rotational voicemail for your group. We can help you make scripts and recordings using our voice talent services. Our systems are designed to be very flexible to meet the needs of our customers.

How long can my recordings be on my 800 service?
As long as you like. The longest we currently have for one recording is about an hour.

How many outgoing fax documents can I have on my toll-free system?
As many as you like. The main menu and each recording of the Ultimate Sales Tool can store its own fax document. Each fax document can be as long as you like; however we recommend not more than 15 pages.

Can I attach different outgoing faxes to different recordings on the same toll-free system?
Yes, on the Ultimate Sales Tool you can have a separate fax-back document for each recording. This is essentially an unlimited number of documents.

How many telephone numbers will my system attempt to reach me at with the follow-me call forwarding feature?
As many as you like. You can even set the days of the week and the times of the day you would like to take calls at a particular number.

Can I select my own call forwarding preferences for my toll-free numbers?
Yes, and you can set both the time of day and days of the week you would like to get calls at a particular number. The same is true for Call Back and for Paging.

Can you help script my recordings and my outgoing fax documents for my 800 service?
Yes, we work with professional copywriters who can assist you in compiling a powerful outgoing presentation as well as professional-looking fax documents. The costs associated with these additional services are quoted on an individual basis, but are quite reasonable.

Can I use my existing 800/888 number?
Yes, we can direct your existing toll-free number to your FreedomVOICE system. In fact we can attach multiple 800/888 numbers to your system.

How many inbound calls can my 800 service handle?
The system is digital so we can actually take hundreds of calls simultaneously. This means you get the benefit of the marketing or advertising you're doing without interference from busy phone lines.

Can my associates duplicate my recordings and fax information to their own toll-free numbers?
Yes, we can automatically duplicate your entire system to another 800/888 number on a separate system allowing for streamlined, efficient duplication. In fact we will even personalize and load your outgoing fax for you on the new duplicated system.

How much is it to get set-up with an 800 service?
Pay as You Go Plans - You are charged your first and last month's rental, and a $35 activation fee. (An additional deposit of $75 is required if paying by check.)

Prepaid Minute Plans - You are charged your first month's rental and a $35 activation fee. (An additional deposit of $75 is required if paying by check.)

What does "Forwarding Rate" mean?
Forwarding Rate refers to a call that we transfer live to you. If you are on our non-prepaid minute plan, calls to your toll-free number come in to our facility at a rate of 6.9 ¢ per minute. If you've set up a forwarding number, we then attempt to make a connection to that number. When you answer, we start incurring a charge for placing that call so you are charged an additional 4.4 ¢ per minute, totaling a conversational rate of 11.3 ¢ per minute for the remainder of the call.

When calls are being deducted from prepaid minutes, you are charged an extra per minute charge. For instance, at 4.5¢ per minute rate, your conversational call rate would be 9¢ per minute.

Use of the cardless calling card is also charged to you at the conversational rate.

Can I start with FreedomLITE and upgrade to the FreedomPRO at a later time?
Yes. No problem.

Do you offer credit for customer referrals?
Yes. Our current customers receive a one-month credit on their monthly rental for every new customer they refer.

I lost my documentation, do you have them available online?
Yes, you can access them here

Still have more questions about our toll-free numbers?
You can email us at sales@freedomvoice.com, or check out our contact page.